Make a Complaint

It is our belief and intention that parents, carers and others connected to the school should feel able to raise concerns informally in the first instance. If you are a parent or carer and have any concerns, your first point of contact should be your child's form tutor or, on a matter relating to support for special educational needs, the SENCO. If neither is appropriate for any reason, please contact the Head of House.

A Stage One complaint may be addressed to the Head of the Academy but it will normally be passed to the most appropriate person to deal with the complaint and the complainant will be kept informed of this.

Please contact the Head of School using the following email address: complaints@wvc.tela.org.uk

Every effort will be made to resolve the complaint informally. An informal complaint should be resolved within 15 school days

If you remain dissatisfied after speaking to and/or meeting informally with the relevant member/s of staff, a formal complaint may be made. Please click on the following link to submit your complaint online, or download the form to submit a paper copy.

Click here for the online version of the complaint form